By using Business Process Management, it is possible to define and customize alert situations from a basic set of configurable alerts provided by the Solution Management tools. The Solution Management tools provides a graphic to visualize a company’s (distributed) system and solution landscape and all related business processes. The core business processes that are implemented in an ERP or other software and operated by a company are of particular importance, and Business Process Monitoring is intended to ensure a smooth and reliable operation of the business processes and, thereby, that the core business processes meet a company’s business requirements in terms of stability, performance, and completeness. This includes, basically, all steps or tasks that have to be fulfilled in order to operate the business processes and to ensure their smooth and reliable flow across the different technical components.īusiness Process Monitoring, as part of Solution Monitoring and Business Process Management, means the proactive and process-oriented monitoring of the most important or critical business processes including the observation of all technical and business application specific functions that are required for a steady and stable flow of the business processes. What are the benefits of Business Process Monitoringīusiness Process Management, as part of Solution Management, focuses on the operation (rather than on the implementation) of business processes from an application or functional perspective. It rather comprises of a detailed procedures for error handling and problem resolution, Precise definition of contact persons and escalation paths and Tight integration into the customer’s Solution Support Organization. It also includes the monitoring of Data transfer via interfaces between software components, Data consistency, Technical infrastructure and components which are required to run the business processes and Required periodic monitoring tasks.īusiness Process Monitoring is not only a tool.
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